Behavioural Competencies 


Behavioural competencies represent the underlying characteristics of individuals that are related to superior performance in a job. How

you behave is as important as what you deliver. One of the advantages of using the competency approach is that the framework is 

transparent and  intelligible. Staff can be reassured that the competencies used to recruit, develop, manage their performance are the 

same ones that are being used to evaluate their role for pay and grading purposes.





For leaders, having emotional intelligence (EI) is essential for success. After all, who is more likely to succeed, a leader who shouts at his team when he's under stress, or a leader who stays in control, and calmly assesses the situation?  According to Daniel Goleman, an American psychologist who helped to popularise EI, there are five main elements of emotional intelligence:


  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills


 The more that you, as a leader, manage each of these areas, the higher your emotional intelligence.